Refund Policy

Our Commitment to You

We at Necro IPTV take pride in the quality of our IPTV subscription service. This policy details the scenarios in which refunds can be granted, maintaining transparency and fairness for our customers.

Refund Eligibility

Under certain conditions, you could be entitled to a full or partial refund:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

Follow these steps to submit a refund request:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

Email updates will be sent to you throughout the process. Responses could take more time during weekends or public holidays.

Exceptions (When Refunds Are Not Provided)

Refunds are unavailable in these situations:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Refunds are completed within 3 business days post-approval, but the actual credit to your account could take 5-10 business days based on your payment provider.

Typically, we don't offer refunds for change of mind after the first 7 days. We recommend reviewing our features and clarifying any doubts before signing up.

If you fail to cancel prior to the renewal date, please get in touch with us promptly. Our subscriptions renew automatically, and refunds for renewals are handled on a case-specific basis.